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Home>Service/Support> RMA REQUEST FORM
RETURN MATERIAL AUTHORIZATION REQUEST FORM
  1. Fill in the form below, and please include your company name, contact person, address, phone number, and fax number in case we need to contact you for information confirmation.
  2. Include the model number, serial number, and invoice number of item(s) to be returned.  Give a brief description of the problems.  NO RMA NUMBER WILL BE ISSUED AND REQUEST WILL BE IGNORED IF CUSTOMER COULD NOT PROVIDE A VALID DANPEX INVOICE NUMBER.  If the defective products was not purchased directly from Danpex, you may try to get an RMA number from the distributor.
  3. A RMA number will be issued either by e-mail or fax within 24 hours.  PLEASE BE REMINDED THAT THE ISSUED RMA NUMBER IS ONLY VALID FOR 30 DAYS.  You have to request another number for your return after 30-day period expired.
  4. Please allow AT LEAST 7 WORKING DAYS for RMA service time upon received your returned.  All RMA will be returned using UPS-GROUND service unless specified; however, customer will be responsible for the difference shipping charges if another method is preferred.

Click here to download a printable version in PDF format.

 

CUSTOMER INFORMATION  ( * = Required )
Company Name: *
Contact Name: *
Street Address 1: *
Street Address 2:
City: *
State: *
ZIP/Postal Code: *
Country: *
Tel No.: ext *
Fax No.: *
E-Mail Address:  *

PRODUCTS INFORMATION
Model # Serial # Inv # Brief Problem Description
* * * *